Call or Contact Centre Team Leader - ANZSCO 541111

Call or Contact Centre Team Leader oversees and determines work requirements, monitors telephone calls, coaches and allocates duties to Call or Contact Centre Operators.

Call or Contact Centre Team Leader may perform the following tasks:

• answering incoming calls, emails and messages, and assisting customers with their specific inquiries
• identifying requirements and recording information into computer systems
• coaching staff and assisting call centre operators to resolve problems and customer inquiries
• developing rosters and managing staff numbers to meet work flows
• listening to calls conducted by call centre operators and providing performance feedback
• monitoring and timing calls
• creating further interest in goods and services by offering customers more information about goods and inviting customers to use services on offer
• updating databases to reflect changes to the status of customers and prospective customers
• arranging the despatch of goods, information kits and brochures to customers and interested parties
• undertaking clerical duties, such as faxing, and filling out paperwork, and liaising with other departments associated with completing the customer contact
• issuing invoices and receiving electronic payments for goods and services provided

Are you Eligible to Live and Work in Australia as a Call or Contact Centre Team Leader ?

Call or Contact Centre Team Leader is classified as Group D occupations by Vetassess. The criteria for skills assessment of Group D occupations are the following:

• Qualification(s) assessed at AQF Certificate IV with a highly relevant field of study and at least one year of post-qualification highly relevant employment completed in the last five years;Or
• Qualification(s) assessed at AQF Certificate IV without a highly relevant field of study and at least two years of post-qualification highly relevant employment completed in the last five years;Or
• Qualification(s) assessed at AQF Certificate III with a highly relevant field of study and at least three years of post-qualification highly relevant employment completed in the last five years;

According to Vetassess, if you have pre-qualification employment and if all of your employment is before your qualifications assessed at the AQF Certificate III or Certificate IV level, three years of highly relevant employment in addition to at least one year of highly relevant employment at an appropriate skill level completed in the last five years.

If you wish to check your eligibility to migrate permanently to Australia as a Call or Contact Centre Team Leader , please fill out the below assessment form. The assessment is free. After submitting the form, a registered migration consultant will look into the information and advise you of the outcome of the assessment via your email address.